joellandy @ yahoo.com
Dynamic training professional with extensive experience working with
corporate, not-for-profit and academic organizations. Proven track record of leadership developing, delivering
and managing training and coordinating training events. Experienced with
curriculum development, project management, and learning and teaching new subject
matter quickly. Excellent communication, platform and online
teaching skills. Microsoft Office Specialist certified. Certificate in web-based training from
OPERATING SYSTEMS AND APPLICATION SOFTWARE
Operating systems: Windows XP/NT/2000/98/95, Macintosh, through System X
Applications: Microsoft Word, Excel, PowerPoint, Access, FrontPage, MS Project, Outlook,
Visio, HTML, Lotus Notes, Internet Explorer, Netscape Navigator, InterWise 4.0, LearnLinc,
Quark Xpress, PageMaker, Adobe Acrobat, Freelance, Harvard Graphics, CorelDraw, WordPerfect,
proprietary software for clients including Estée Lauder, Pfizer, and New York City Board of Education
PROFESSIONAL TRAINING EXPERIENCE
INSTRUCTOR AND TRAINING CONSULTANT 7/2000 – present
Launched and managed a private computer training practice working with the following clients:
• HSBC Bank, JP Morgan Chase & Co., Pfizer, Empire BlueCross BlueShield
• The United Nations
• 1199 SEIU / League Training & Upgrading Fund,
• Consortium for Worker Education,
• Bailey House, the INVEST Program,
12/1991 – 6/2000
Senior Training Consultant. Managed training projects; delivered basic and advanced instructor-led training to more than 9,000 individuals; served as subject matter expert and lead trainer on client calls with Productivity Point International (PPI) sales representatives; designed customized projects with the sales team; mentored twenty staff instructors; member of the interview and selection team for prospective employees.
Company clients serviced included:
American Express, Citibank, Merrill Lynch, MasterCard, Internal Revenue Service, L’Oreal, Estée Lauder, The GAP, AIG, Pfizer, Merck, Novartis, SONY, Viacom, HBO, Time, Inc., Burson-Marsteller, NYC Board of Education, Port Authority of New York and New Jersey, Keyspan Energy, White & Case, St. Luke’s Hospital
BIG APPLE PUBLISHING,
and managed company that provided computer training, systems implementation,
document production and graphic design to corporate and not-for-profit firms in
LORD, GELLER, FEDERICO, EINSTEIN, INC.,
Established and managed publishing center. Provided electronic and print presentations for internal and external clients; coordinated projects; supervised staff, trained personnel; developed standards; wrote documentation concerning department operations and technology.
ALTERNATE MEDIA CENTER,
Produced a community information television program. Developed
program themes and schedules; wrote community news stories; designed graphics;
recruited and trained personnel; consulted with not-for-profit organizations in
December 1994 – June 1996
Coordinated and managed activities at computer education center. Established and implemented policies and procedures; hired, supervised and scheduled fifteen instructors and administrative staff; developed class calendars and promoted program at user group functions; coordinated department activity with board of directors, office manager and facilities manager; produced and placed ads with local media.
· Created profitable education department through research, leadership and promotion.
· Created and advertised brand name (NYMUG Education).
· Established credibility and reputation of education program.
· Increased revenue of education program, more than doubling income during summer months.
· Increased number of repeat students by 60%. Improved student opinion of classes and instructors.
New York Institute of Technology, Old
Metropolitan Systems Educators and Trainers, Inc. (Metro-SET)